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Shipping & Refunds

SHIPPING POLICY

1. Delivery Coverage

Boiled Eggs delivers across India, subject to serviceability of the delivery PIN code.

Orders are dispatched from our processing facility and delivered through our logistics partners.

2. Delivery Schedule

For subscription customers:

  • Deliveries are made weekly based on your selected plan.

  • Delivery day may vary depending on your location.

  • You will receive shipment confirmation once dispatched.

For one-time trial orders:

  • Orders are processed within 24–48 hours.

  • Delivery timelines may vary between 3–6 business days depending on the location.

3. Packaging & Hygiene

All boiled eggs are:

  • Hygienically processed

  • Batch-steamed using commercial equipment

  • Packed securely to minimize transit damage

We take strict quality control measures before dispatch.

4. Delays

While we aim for timely delivery, delays may occur due to:

  • Weather conditions

  • Courier partner issues

  • Regional restrictions

  • Force majeure events

Boiled Eggs is not liable for delays caused by third-party logistics providers.

5. Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for non-delivery due to:

  • Incorrect address

  • Incorrect phone number

  • Unavailability at delivery time

Returns & Refund Policy

​Last updated: 3/2026

Thank you for choosing Boiled Eggs. As a perishable food product provider, we follow strict quality and safety standards to ensure freshness and hygiene in every delivery.

Please read our Returns & Refund Policy carefully before placing an order.

1. No Returns Policy

Due to the perishable nature of boiled eggs, we do not accept returns once an order has been delivered.

This policy helps us maintain food safety standards and prevent contamination risks.

2. Damaged-in-Transit Refunds

We understand that, in rare cases, products may be damaged during transit.

If you receive eggs that are visibly damaged, broken, or compromised upon delivery, you may request a refund.

We do not offer refunds for:

  • Change of mind

  • Taste preferences

  • Incorrect quantity ordered

3. Refund Eligibility Requirements

To process a refund for damaged eggs, the following is mandatory:

  • An unboxing video recorded from start to finish

  • The package must remain unopened and sealed at the beginning of the video

  • The barcode over the box flap must be clearly visible 

  • The video must show the damaged eggs clearly

Images or photographs will not be accepted.

Due to widespread misuse of AI-generated content in refund claims, only original, unedited unboxing videos are accepted.

All submitted videos are verified using automated validation systems, including barcode authentication and AI-based tampering detection.

4. How to Submit a Refund Request

Please share your unboxing video via WhatsApp to:

+91 6369537017

Refund requests must be submitted within 24 hours of delivery.

Requests submitted after this period may not be eligible for review.

5. Refund Processing Timeline

Once your video is reviewed and validated:

  • Approved refunds will be processed within 3–6 business days

  • Refunds will be issued to the original payment method

  • You will receive confirmation once processed

6. Fraud Prevention & Verification

To protect genuine customers and maintain fair pricing, all refund claims undergo verification.

Our system validates:

  • Shipment barcode authenticity

  • Delivery confirmation data

  • Video integrity

  • AI-Tampering indicators

AI-generated or manipulated videos will be automatically rejected.

7. Contact

For assistance, please contact:

WhatsApp: +91 6369537017
Email: info@boiledeggs.in

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